Privacy Policy and Customer Terms

Applicability Of This Privacy Policy

This Privacy Policy describes how Logsteer collects, uses, and discloses information and what choices you have with respect to the information.

When we refer to "Logsteer", we mean the entity that acts as the controller or processor of your information, as explained in more detail in the “Identifying the Data Controller and Processor” section below.

This Privacy Policy applies to Logsteer's online tools and platform, including the associated Logsteer mobile and desktop applications (collectively, the "Services"), Logsteer.com and other websites (collectively, the "Websites"), and other interactions (e.g., customer service inquiries, user conferences, etc.) you may have with Logsteer. If you do not agree with the terms, do not access or use the Services, Websites, or any other aspect of Logsteer's business.

This Privacy Policy does not apply to any third-party applications or software that integrate with the Services through the Logsteer platform ("Third-Party Services"), or any other third-party products, services, or businesses. In addition, a separate agreement governs the delivery, access, and use of the Services, including the processing of any messages, files, or other content submitted through Services accounts (collectively, "Customer Data"). The organization (e.g., your employer or another entity or person) that entered into the Customer Agreement ("Customer") controls its instance of the Services (its "Organization") and any associated Customer Data. If you have any questions about specific Organization settings and privacy practices, please contact the Customer whose Organization you use.

Information We Collect and Receive

Logsteer may collect and receive Customer Data and other information and data ("Other Information") in a variety of ways:

Customer Data. Customers or individuals granted access to an Organization by a Customer ("Authorized Users") routinely submit Customer Data to Logsteer when using the Services.

Other Information. Logsteer also collects, generates and/or receives Other Information:

1. Organization and Account Information

To create or update an Organization account, you or your Customer (e.g., your employer) supply Logsteer with an email address, phone number, password and/or similar account details. In addition, Customers that purchase a paid version of the Services provide Logsteer (or its payment processors) with billing details such as credit card information, banking information, and/or a billing address.

2. Usage Information

Services Metadata. When an Authorized User interacts with the Services, metadata is generated that provides additional context about the way Authorized Users work.

Log data. As with most websites and technology services delivered over the Internet, our servers automatically collect information when you access or use our Websites or Services and record it in log files. This log data may include the Internet Protocol (IP) address, the address of the web page visited before using the Website or Services, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences, and cookie data.

Device information. Logsteer collects information about devices accessing the Services, including the type of device, what operating system is used, device settings, application IDs, unique device identifiers, and crash data. Whether we collect some or all of this Other Information often depends on the type of device used and its settings.

Location information. We receive information from you, your Customer, and other third parties that help us approximate your location. We may, for example, use a business address submitted by your employer, or an IP address received from your browser or device to determine approximate location. Logsteer may also collect location information from devices in accordance with the consent process provided by your device.

3. Cookie Information.

Logsteer uses cookies and similar technologies in our Websites and Services that help us collect Other Information. The Websites and Services may also include cookies and similar tracking technologies of third parties, which may collect Other Information about you via the Websites and Services and across other websites and online services.

4. Third Party Services.

Customers can choose to permit or restrict Third Party Services for their Organization. Typically, Third Party Services are software that integrate with our Services, and Customer can permit its Authorized Users to enable and disable these integrations for their Organization. Once enabled, the provider of a Third Party Service may share certain information with Logsteer. For example, if a cloud storage application is enabled to permit files to be imported to an Organization, we may receive user name and email address of Authorized Users, along with additional information that the application has elected to make available to Logsteer to facilitate the integration. Authorized Users should check the privacy settings and notices in these Third Party Services to understand what data may be disclosed to Logsteer. When a Third Party Service is enabled, Logsteer is authorized to connect and access Other Information made available to Logsteer in accordance with our agreement with the Third Party Provider.

5. Contact Information.

In accordance with the consent process provided by your device, any contact information that an Authorized User chooses to import is collected when using the Services.

6. Third Party Data.

Logsteer may receive data about organizations, industries, Website visitors, marketing campaigns, and other matters related to our business from parent corporation(s), affiliates and subsidiaries, our partners or others that we use to make our own information better or more useful. This data may be combined with Other Information we collect and might include aggregate level data, such as which IP addresses correspond to zip codes or countries. Or it might be more specific: for example, how well an online marketing or email campaign performed.

7. Additional Information Provided to Logsteer.

We receive Other Information when submitted to our Websites or if you participate in a focus group, contest, activity or event, apply for a job, request support, interact with our social media accounts, or otherwise communicate with Logsteer.

Generally, no one is under a statutory or contractual obligation to provide any Customer Data or Other Information (collectively, "Information"). However, certain Information is collected automatically and, if some Information, such as Organization setup details, is not provided, we may be unable to provide the Services.

How We Use Information

Customer Data will be used by Logsteer in accordance with Customer's instructions, including any applicable terms in the Customer Agreement and/or Customer's use of Services functionality, and as required by applicable law. Logsteer is a processor of Customer Data and Customer is the controller. Customers may, for example, use the Services to grant and remove access to an Organization, assign roles and configure settings, access, modify, export, share and remove Customer Data and otherwise apply its policies to the Services.

Logsteer uses Other Information in furtherance of our legitimate interests in operating our Services, Websites and business. More specifically, Logsteer uses Other Information:

• To provide, update, maintain and protect our Services, Websites and business. This includes use of Other Information to support delivery of the Services under a Customer Agreement, prevent or address service errors, security or technical issues, analyze and monitor usage, trends and other activities or at an Authorized User's request.
• As required by applicable law, legal process or regulation.
• To communicate with you by responding to your requests, comments and questions. If you contact us, we may use your Other Information to respond.
• To develop and provide search, learning and productivity tools and additional features. Logsteer tries to make the Services as useful as possible for specific Organizations and Authorized Users. For example, we may improve search functionality by using Other Information to help determine and rank the relevance of content or expertise to an Authorized User, make Services suggestions based on historical use and predictive models, identify organizational trends and insights, to customize a Services experience or create new productivity features and products.
• To send emails and other communications. We may send you service, technical and other administrative emails, messages and other types of communications. We may also contact you to inform you about changes in our Services, our Services offerings, and important Services-related notices, such as security and fraud notices. These communications are considered part of the Services and you may not opt out of them. In addition, we sometimes send emails about new product features, promotional communications or other news about Logsteer. These are marketing messages so you can control whether you receive them.
• For billing, account management and other administrative matters. Logsteer may need to contact you for invoicing, account management and similar reasons and we use account data to administer accounts and keep track of billing and payments.
• To investigate and help prevent security issues and abuse.

If Information is aggregated or de-identified so it is no longer reasonably associated with an identified or identifiable natural person, Logsteer may use it for any business purpose. To the extent Information is associated with an identified or identifiable natural person and is protected as personal data under applicable data protection law, it is referred to in this Privacy Policy as "Personal Data".

Data Retention

Logsteer will retain Customer Data in accordance with a Customer's instructions, including any applicable terms in the Customer Agreement and/or Customer's use of Services functionality, and as required by applicable law. Depending on the Services plan, Customer Data is retained as long as the Customer uses Services. Once the Customer cancels use of Services, Customer Data may be retained for a period of 12 months after which it is going to be permanently deleted.

The Customer may ask Logsteer to delete its Customer Data at any moment after canceling the use of Services by sending a request to [email protected].

The deletion of Customer Data and other use of the Services by Customer may result in the deletion and/or de-identification of certain associated Other Information. Logsteer may retain Other Information pertaining to you for as long as necessary for the purposes described in this Privacy Policy. This may include keeping your Other Information after you have deactivated your account for the period of time needed for Logsteer to pursue legitimate business interests, conduct audits, comply with (and demonstrate compliance with) legal obligations, resolve disputes, and enforce our agreements.

Marketing and Analytics Technologies

Logsteer uses a combination of first-party and third-party tracking technologies, including but not limited to cookies, tracking pixels, and browser storage to support analytics, marketing, and advertising campaigns.

Email Campaigns and Direct Marketing

If you subscribe to our newsletter or opt in to receive marketing communications, we may send you promotional emails regarding new features, updates, or other company-related information. You may unsubscribe at any time by clicking the "unsubscribe" link included in our emails.

Meta (Facebook) Pixel

We use Meta (Facebook) Pixel to track user interactions, measure advertising effectiveness, and create custom audiences for remarketing. This technology allows us to serve you more relevant advertisements on Meta platforms. Data collected through the Meta Pixel is processed in accordance with Meta’s Data Policy.

Google Analytics and Google Ads

Our site uses Google Analytics to understand website usage and improve performance. Google Ads tracking helps us deliver targeted advertisements and track conversions. These services collect data such as IP addresses, browser types, and user behavior across our website. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. For more information, refer to Google's Privacy Policy.

Legal Basis and Consent

Where required by applicable data protection laws, including the GDPR, we obtain your consent before using cookies and other tracking technologies. You can manage or withdraw your consent at any time through our cookie banner or browser settings.

How We Share and Disclose Information

This section describes how Logsteer may share and disclose Information. Customers determine their own policies and practices for the sharing and disclosure of Information, and Logsteer does not control how they or any other third parties choose to share or disclose Information.

• Customer's Instructions. Logsteer will solely share and disclose Customer Data in accordance with a Customer's instructions, including any applicable terms in the Customer Agreement and/or Customer's use of Services functionality, and in compliance with applicable law and legal process.
• Displaying Services. When an Authorized User submits Other Information, it may be displayed to other Authorized Users in the same or connected Organizations. For example, an Authorized User's email address may be displayed within their Organization profile.
• Collaborating with Others. The Services provide different ways for Authorized Users working in an Organization to collaborate. Other Information, such as an Authorized User's profile Information, may be shared, subject to the policies and practices of the Organization(s).
• Customer Access. Owners, administrators, Authorized Users, and other Customer representatives and personnel may be able to access, modify, or restrict access to Other Information. This may include, for example, your employer accessing or modifying your profile details.
• Third-Party Service Providers and Partners. We may engage third party companies or individuals as service providers or business partners to process Other Information and support our business.
• Third-Party Services. When enabled, Logsteer may share Other Information with Third-Party Services. Third-Party Services are not owned or controlled by Logsteer and third parties that have been granted access to Other Information may have their own policies and practices for its collection and use. Please check the privacy settings and notices in these Third Party Services or contact the provider for any questions.
• Corporate Affiliates. Logsteer may share Other Information with its corporate affiliates, parents, and/or subsidiaries.
• During a Change to Logsteer's Business. If Logsteer engages in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of Logsteer's assets or stock, financing, public offering of securities, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g. due diligence), some or all Other Information may be shared or transferred, subject to standard confidentiality arrangements.
• Aggregated or De-identified Data. We may disclose or use aggregated or de-identified Other Information for any purpose. For example, we may share aggregated or de-identified Other Information with prospects or partners for business or research purposes, such as telling a prospective Logsteer customer the average amount of time spent within a typical Organization.
• To Comply with Laws. If we receive a request for information, we may disclose Other Information if we reasonably believe disclosure is in accordance with or required by any applicable law, regulation, or legal process.
• To enforce our rights, prevent fraud, and for safety. To protect and defend the rights, property, or safety of Logsteer or third parties, including enforcing contracts or policies, or in connection with investigating and preventing fraud or security issues.
• With Consent. Logsteer may share Other Information with third parties when we have consent to do so.

Security

Logsteer takes the security of data very seriously. Logsteer works hard to protect Other Information you provide from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the Other Information we collect, process, and store, and the current state of technology. Given the nature of communications and information processing technology, Logsteer cannot guarantee that Information, during transmission through the Internet or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by others.

Changes to This Privacy Policy

Logsteer may change this Privacy Policy from time to time. Laws, regulations, and industry standards evolve, which may make those changes necessary, or we may make changes to our business. We will post the changes to this page and encourage you to review our Privacy Policy to stay informed. If we make changes that materially alter your privacy rights, Logsteer will provide additional notice, such as via email or through the Services. If you disagree with the changes to this Privacy Policy, you should deactivate your Services account.

International Data Transfers Privacy Shield and Contractual Terms

Logsteer may transfer your Personal Data to countries other than the one in which you live. We deploy the following safeguards if Logsteer transfers Personal Data originating from the European Union to other countries not deemed adequate under applicable data protection law:

European Union Model Clauses. Logsteer offers European Union Model Clauses, also known as Standard Contractual Clauses, to meet the adequacy and security requirements for our Customers that operate in the European Union, and other international transfers of Customer Data.

Data Protection Officer

To communicate with our Data Protection Officer, please email to [email protected].

Identifying the Data Controller and Processor

Data protection law in certain jurisdictions differentiates between the "controller" and "processor" of information. In general, the Customer is the controller of Customer Data. In general, Logsteer is the processor of Customer Data and the controller of Other Information. The Logsteer entity that provides the Services is Logsteer d.o.o. The Logsteer d.o.o. is the controller of Other Information and a processor of Customer Data relating to Authorized Users who use Organizations established for Customers.

Your Rights

Individuals located in certain countries, including the European Economic Area, have certain statutory rights in relation to their personal data. Subject to any exemptions provided by law, you may have the right to request access to Information, as well as to seek to update, delete or correct this Information. You can usually do this by contacting the Customer for additional access and assistance. To the extent that Logsteer's processing of your Personal Data is subject to the General Data Protection Regulation, Logsteer relies on its legitimate interests, described above, to process your data. Logsteer may also process Other Information that constitutes your Personal Data for direct marketing purposes and you have a right to object to Logsteer's use of your Personal Data for this purpose at any time.

Data Protection Authority

Subject to applicable law, you also have the right to (i) restrict Logsteer's use of Other Information that constitutes your Personal Data and (ii) lodge a complaint with your local data protection authority.

These "Customer Terms" Form a Part of a Binding "Agreement"

These Customer Terms and any offer/quote Form(s) together form a binding "Agreement" between Customer and us. Upon payment, both parties enter into a binding agreement, wherein Logsteer agrees to provide the specified software licenses, and the customer agrees to pay the agreed-upon amount. This agreement is subject to the terms and conditions outlined in this document. Licence is non-transferable and non-exclusive and these descriptions apply throughout the entire customer terms below. “We,” “our” and “us” refers to the applicable Logsteer entity in the section entitled “Which Logsteer Entity is Customer Contracting With?” below.

Your Agreement On Behalf of “Customer”

If you purchase licence(s), create organization(s) (i.e., a digital space where a group of users may access the Services, as further described in our Docs pages), invite users to that organization, or use or allow use of that organization after being notified of a change to these Customer Terms, you acknowledge your understanding of the then-current Agreement and agree to the Agreement on behalf of Customer. Please make sure you have the necessary authority to enter into the Agreement on behalf of Customer before proceeding.

Customer Choices and Instructions

Who is the "Customer"?

The "Customer" is the organization you represent when agreeing to this Agreement. If your organization is being set up by someone not formally affiliated with an organization, the Customer is the individual creating the organization.

Signing Up Using a Corporate Email Domain

When you registered for a plan using your corporate email domain, your organization becomes the Customer. The Customer can modify and reassign roles within the organization, including your role, and exercise its rights under this Agreement. If the Customer decides to replace you as the organization's representative (account "owner") with ultimate authority, only you can make this change to another person. Alternatively, the Customer can contact us to perform this action if you are unavailable or are no longer part of the Customer organization.

Implications for the Customer and Us

Individuals authorized by the Customer to access the Services (referred to as "Authorized Users") can submit content or information to the Services, such as messages or files ("Customer Data"). The Customer has exclusive authority to provide us with instructions regarding the handling of this data.

The Customer will (a) inform Authorized Users of all Customer policies and practices relevant to their use of the Services and any settings that may affect the processing of Customer Data; and (b) ensure that the transfer and processing of Customer Data under this Agreement complies with the law.

Ordering Licences

A licence permits an Authorized User to access the Services. Regardless of their role, each Authorized User requires a licence. Licences can be obtained through an offer/quote form that we will create and send to the Customer, to be entered into between the Customer and us (referred to as an "offer/quote Form").

The Customer purchases a specific number of seats that can be assigned to Authorized Users. The Customer can change the Authorized Users assigned to these seats. Licences commence when we make them available to the Customer and continue for the term specified in the offer/quote Form, as applicable. Each seat is for a single Authorized User. The Customer can purchase additional seats at any time. If the purchase occurs after the initial licence start date, the charge for additional seats or components will be prorated for the period that has passed in the billing cycle.

Purchasing Decisions

We may share not binding information about our future product plans to maintain transparency. Our public statements about these product plans express our intent, but when making a purchase decision, please rely on the functionality and features currently available, not on any future developments.

Feedback is Welcome

The more suggestions our customers provide, the better our Services become. If the Customer sends us feedback or suggestions about the Services, there's a chance we'll use it. Therefore, the Customer grants us (for itself and all its Authorized Users and other Customer personnel) an unlimited, irrevocable, perpetual, transferable, license to use such feedback or suggestions for any purpose without any obligation or compensation to the Customer, any Authorized User, or other Customer personnel. If we choose not to implement a suggestion, please don't take it personally.

Privacy Policy

Please review our Privacy Policy for more details on how we collect and use data related to the use and performance of our websites and products.

Customer and Authorized Users Utilizing the Services

Customer must adhere to the Agreement and ensure that its Authorized Users also follow the Agreement. While we may review conduct for compliance, we are not obligated to do so. We are not responsible for the content of any Customer Data or how Customer or its Authorized Users choose to use the Services for storing or processing Customer Data.

Customer is solely responsible for providing high-speed internet service for itself and its Authorized Users to access and use the Services.

Our Removal Rights

In situations where we believe there is a violation of the Agreement that can be resolved by Customer's removal of specific Customer Data, we will generally request Customer to take direct action rather than intervening. However, if Customer does not take appropriate action or if we believe there is a credible risk of harm to us, the Services, Authorized Users, or any third parties, we may directly step in and take what we deem to be suitable action.

Payment Obligations

Payment Terms

For Customers who purchase our Services, fees are outlined in the offer/quote Form(s) and must be paid in advance. Fees that are paid are non-refundable.

Fair Billing Policy

We believe that customers should only pay for licences they actively use, and so we offer a Fair Billing Policy. Certain exceptions and conditions may apply, as indicated in an offer/quote Form.

Downgrade for Non-Payment

If any fees owed to us by Customer (excluding amounts reasonably and in good faith disputed) are overdue, we may, without limiting our other rights and remedies, block access to our Services until those amounts are paid in full.

Our Responsibilities

Providing the Services

We will provide the Services to the Customer and its Authorized Users as described in the Agreement. We won't use Customer Data without Customer's instructions, which include the use of the Services by Authorized Users.

Keeping the Services Available

We will make the Services available 24/7, with rare planned downtime. If planned downtime may exceed 1 hour, we will give advance notice through the Services.

Protecting Customer Data

We prioritize protecting Customer Data. We maintain safeguards to prevent unauthorized access, use, or disclosure. Before sharing Customer Data with third-party service providers, we ensure they have reasonable data practices. Customer is responsible for data security and backup while in their possession. We are not responsible for what Customer's Authorized Users do with Customer Data.

The Logsteer Extended Family

We may involve our employees, corporate affiliates, and third-party contractors (the "Logsteer Extended Family") to fulfill our obligations under the Agreement. We ensure their compliance with our obligations.

Ownership and Rights

What Belongs to You...

Between us, the Customer, and any Authorized Users, the Customer will own all Customer Data. According to the Agreement's terms, the Customer (and its Authorized Users) give us and the Logsteer Extended Family a worldwide, non-exclusive, limited-term permission to access, use, process, copy, distribute, perform, export, and display Customer Data only as needed for these reasons: (a) to provide, maintain, and update the Services; (b) to handle service, security, support, or technical matters; (c) as required by the law; and (d) as explicitly allowed in writing by the Customer.

What Belongs to Us…

We own our Services and all related intellectual property rights, and we will keep owning them. We may offer software components through app stores or other channels as part of the Services. Any rights not specifically granted by this license are retained by us.

Term and Ending

Agreement Duration

A free trial licence ends in 14 days, while a paid licence has a term that can end or be stopped. The Agreement continues until all licences ordered under it have ended or been terminated, or the Agreement itself ends. Ending the Agreement stops all licences and offer/quote Forms.

Ending for a Reason

We or the Customer can end the Agreement if the other party violates the Agreement, and the violation isn't fixed within seven (7) days after notice. The Customer is responsible for its Authorized Users, including any breaches caused by them.

We can end the Agreement right away if we believe the Customer or its Authorized Users are using the Services in violation of the law or if customers actions may cause damages to Logsteer.

Cancellation during the Licence Term means no refunds.

Data Transfer and Deletion

We keep Customer Data during the organization's licences. While the licences are active, the Customer can export or share certain Customer Data from the Services. After the licences end, we have no obligation to keep or provide any Customer Data. We may delete all Customer Data in our systems unless legally prohibited. Once the Customer cancels use of Services, Customer Data may be retained for a period of 12 months after which it is going to be permanently deleted. The Customer can request deletion by contacting us.

Representations and Warranty Disclaimer

Customer affirms that it has legally entered into the Agreement and possesses the legal authority to do so. Furthermore, Customer is responsible for its Authorized Users' actions and their compliance with this Agreement.

Except for what is explicitly stated here, the services and all associated elements and information are provided on an "as is" and "as available" basis with no warranties of any kind. We explicitly disclaim all warranties, whether express or implied, including merchantability, title, fitness for a specific purpose, and non-infringement. Customer acknowledges that we do not guarantee uninterrupted, timely, secure, or error-free services.

Limitation of Liability

Logsteer's total liability, arising from the Agreement will not exceed the total amount paid by Customer in the last twelve (12) months preceding the event leading to liability, whether in contract, tort, or under any other theory.

Neither Customer nor any member of the Logsteer extended family will be liable for lost profits, revenues, or any indirect, special, incidental, consequential, cover, or punitive damages, whether in contract, tort, or under any other theory, even if informed of the possibility of such damages. This disclaimer does not apply to the extent prohibited by applicable law.

Customer is responsible for safeguarding login credentials, including usernames and passwords. Logsteer is not liable for any damages, losses, or liability resulting from the unauthorized disclosure of this information or its use by an unauthorized third party.

General Provisions

Publicity

The customer allows us to use their company name and logo for marketing and promotions on our website and in communications with our customers. This is subject to the customer's trademark usage guidelines.

Force Majeure

Neither party is liable for delays or failures due to events beyond their control, like denial-of-service attacks, strikes, or acts of nature.

Relationship of the Parties

We and the customer are separate entities. The agreement doesn't create partnerships or agency relationships.

Email and Logsteer Messages

Notices will be sent by email, or through our services. Changes to the agreement will be communicated to the customer.

Registered company information

Registered company information for Logsteer is as follows: Logsteer d.o.o. for IT Services, Address: Poljica 95, 23235 Vrsi, Croatia, Registered at the Commercial Court in Zadar under No. 110136827, Management: Dragan Marinković, Director, Share Capital: 2,500.00 EUR - fully paid, Bank Account: Privredna banka Zagreb d.d., Radnička cesta 50, 10000 Zagreb, Croatia, IBAN: HR4323400091111271225, SWIFT: PBZGHR2X, OIB: 19996776682